Hatigaon, Ajanta Path Road, Elora Path, House No. 09, Guwahati,Kamrup, Assam, PIN:-781038
Guwahati
781038
Assam
6002444959
FREE Home Delivery in 2 Hours Within Guwahati

Refund & Cancellation

Refund Policy


Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted: (if applicable)

Book with obvious signs of use

CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [[email protected]___].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at [[email protected]___] and send your item to: House No.9, Elora Path, Hatigaon Road, Hatigaon, Guwahati, Kamrup Metropolitan, Assam,781038

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping


The service delivery timeline for the products listed on the website is Minimum 2 (two) hours after getting the order and Maximum 4 (four) hours within the Guwahati City (excluding special holidays and situations).

And to return your product, you should mail your product to: House No.9, Elora Path, Hatigaon Road, Hatigaon, Guwahati, Kamrup Metropolitan, Assam,781038

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over Rs.5,500/-, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Important Points To Be Noted:


1. We will evaluate if an order qualifies for a refund and the decision of our management will be final. The refund amount in no circumstances can exceed the amount paid by the customer, we are not liable for any loss or claim beyond the amount actually paid by the customer.

2. If the order is not dispatched and if the customer wants to cancel the order then 3% cancellation charge will be applicable.

3. If the order is dispatched and if the customer wants to cancel the order then the customer has to bear the courier return charges and 3% cancellation charge will be applicable.

4. After cancellation, It will take 7-10 days to initiate the fund transfer to clients account.

5. We may amend its Cancellation And Refund Policy from time to time. If we make any substantial changes in the way we use your personal information we will notify you by email or an announcement on the website.

6. Any Digital TV Set Top Box Connection is Not Refundable once it is activated.

7. If you have any questions/comments about our Cancellation And Refund Policy, please contact us at 6002444959

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